The fastest way to get technical support is via our Community Forums or by email to support@insyncspeech.com. Participate in InSync Speech Technologies user community online forum, by participating you help other users and help us improve our products. No technical support is provided by telephone.

We do not provide a telephone technical support service for several good reasons:

1. E-mail or Forum is a much more efficient means of support - everything is in writing and available for reference, it is monitored and recorded (no arguments about when things were dealt with and who dealt with them) and can be added to a pool of knowledge. More importantly, in the case of e-mail, the message can easily be forwarded to exactly the person who needs to deal with it without having to transcribe the phone conversation. As for Forums they are available 24/7.
2. With telephone support you can spend much of your time waiting on hold to be told that you'll be got back to. We PROMISE you that your e-mail / forum question will receive a reply promptly.
3. We believe that the costs and complexity involved in providing you with a telephone support service are better put back into developing more functional and innovative products.

Of course, we do have a contact phone number for accounts, sales and general information about our products and company, but we do not usually provide technical support on this number.

All Buddy Microphones are compatible with Microsoft® Windows XP, Vista and 7. All devices have been tested with Microsoft® Windows XP SP2, Windows Server 2003 and Windows 7.

Buddy 7G technology is based on our 12 years of experience and taken well over 5 years to develop. Some key points include:

Noise Cancellation

The speech recognition accuracy is highly dependent on clear voice capture. Ambient sounds such as other voices, machine noises such as air conditioner turning on/off, room reverberation create serious problem for speech recognition engine.

Buddy 7G technology attacks this problem in many ways. Based on model, there may be 1 or more of these technologies included in the device.

1. Unidirectional microphone cartridge, this has reasonable built in noise cancellation.
2. Super Cardioid microphone cartridge, we recently discovered a microphone manufacturer in Singapore, which makes one of the best noise cancellation microphone elements in the industry. We are actively working with company representatives to source these "gems".
3. FilteredAudio™ – This employs complex mathematical code to combat machine noise such as air conditioner on/off, Police cruiser road noise, etc.
4. FilteredVoice™ - Using multiple microphone elements and complex math, this cancels noise not coming directly from in front of the microphone. This filter removes ambient sounds that are similar in nature to human voice range.

Form Factor

We manufacture microphones in various styles and form factors. This is by far the biggest advantage we offer to our customers. Majority of our microphones such as Buddy StylusMic 7G™ are unique and only made by our company. As a matter of fact, we try to focus on microphone/device that is either unique or significantly superior to our competitor. With our recent advances in noise cancellation technology and our unique designs, we will be a clear front runner in this field.

Customization

With our patent pending technology we are taking customization of devices to a new level. This is unmatched by any other device in the market today. We use complex yet easy to use event/action architecture. Events are generated in response to some change in the device such as push of a button. Actions are work that can be performed when a particular event occurs.

Using this architecture, an end user can customize the device to simulate a keyboard, mouse or other custom actions. This feature is used in productivity aids to facilitate repetitive tasks whatever they are.

Third Party Integration

Buddy 7G technology was designed with OEM applications in mind from the ground up. We expect large OEM accounts to be a significant part of our market. The design includes a BDK (Buddy Development Kit) which can be used to integrate any application with Buddy devices. BDK is designed to support Windows, Mac and Linux platforms.

No, all Buddy Microphones are plug and play and do not require additional software to work. My BuddyMic is only necessary to change the functionality of the customizable parts of your device and to run advanced scripts with Dragon NaturallySpeaking Software.

Buddy StylusMic 7G is a microphone and a digitizer pen for some Wacom Penabled Tablet PC's. The top part of the device contains the microphone and a two-part programmable button, the bottom part is a digitizer. The default functionality of the device is toggle-mute. When you press the lower part of the top button, the microphone enters into a mute state and a blue light starts flashing. To unmute the microphone, press the lower button again. The light will turn off.

By default these key sequence are assigned to Dictation box operations:

• {Ctrl+Shift+D} to open the Dictation box
• {Ctrl+Shift+T} to transfer text
• {Ctrl+A} select all text in current window
• {Ctrl+C} copy text to clipboard
• {Ctrl+V} paste text from window.

Using MyBuddyMic software you can program these operations using its Event/Action architecture. You can download MyBuddyMic from www.MyBuddyMic.com. Events occur when a button is pressed. You can program Actions (in response to an event) to perform some operation such as send keystrokes to the host PC.

There are 3 distinct events generated by each button in the way it is pressed. Click, Double-Click and Hold are 3 distinct events. By using these events you can perform 3 distinct set of operations for each key. Basically you attach one or more available actions to each event.

Here is an example:

You can program {Ctrl+Shift+D} to the click event of the top button. Open MyBuddyMic software. If a 7G device is attached such as StylusMic, you should see an image on the right side. Click on the top half of the top button. This will bring up event action table for this button to the left of the image. Choose + to add an event/action entry. Choose Click from events and Keyboard from Actions. Press the OK button. This will bring up an on screen keyboard. You can type Ctrl, Shift and D keys to define the desired key combination. Once you download this change to the 7G device, the click event of the top half of the top button will now send {Ctrl+Shift+D} key combination to the host, which will be trapped by Dragon NaturallySpeaking to open the Dictation dialog.

Note: After above example, you still have Double-Click and Hold to add more operations. Also each event can have more than one action.

Example, you can assign Click for top half of the top button to send {Ctrl+Shift+D} to perform open dictation box action. You can program Double-Click for the top half of the top button to send {Ctrl+A} to the host. To perform an additional Action for the Double Click event for the top half of the top button, you can add {Ctrl+C}. This way 2 actions can be performed in order, to select all and copy to clipboard by the same Double Click event.

The microphone can be used from 6-10" maximum for speech recognition applications.

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